Motivation

Do You Care About Your Career?

I was going through some picture files on my phone and found one I had taken of a magazine article from a Self magazine entitled “The New Ambition”. Not sure why I kept it. Well, maybe I do. It is because I like asking participants to think about whether their careers are fulfilling and whether they feel great about it at the end of a week. I think if all is right with oneself, then being happy, creative and productive at work is less of a chore.

How I got into my original career in hotels was quite by accident. Or maybe not. A very good family friend had been appointed Director of Tourism. My father and I were watching the news when the announcement came on and he said to me “maybe that’s what you want to do.” I had been meandering through school, and was in the process of repeating Lower Sixth form. I told him “ok” and set about completing the necessary paperwork when the time came. Apparently, I used to like to cook and even wrote out menu cards which my mother – the family archivist – has kept to this day.¬†

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Do you say any of these to your employees?

Entrepreneur magazine published this article by Lindsay Broder which discusses 7 things you should never say to your employees. Be honest. Have you ever said any of them in the heat of an interaction with your employees? I have heard many mangers say #1 “I’m the boss. Do as I say.” ¬†Perhaps early in my managerial career, I might have been guilty of that too. However, as I focussed on my personal development, I realized that I had to find other ways to influence the employees I managed to do their assigned tasks….and willingly, so that customer service could be at the desired standard.

I recall having success where I managed a team, most of whom were much older than me, were unionized and were generally seen by others as the ‘bad eggs’ in the company. Treating each as a human and an individual, I set out to find what made them tick, what their hot buttons were and ways which made them shine. I guess I realized I was successful, mostly, when I received an award for my leadership of that team.

My feeling is that if managers have to resort to any of these 7 phrases or retorts, then they themselves have some work to do on their skills. I am not saying that all managers have to be perfect, however, they should certainly try to better tomorrow, than they were yesterday. Read more, try new things, hire professionals like us to help identify the issues and suggest solutions.

Commit to avoid saying any of these phrases to your employees. They will appreciate you for it and your customer service delivery will improve.

Increasing Productivity, Motivation and Engagement

All companies want to get the most out of their employees. That means ensuring employees want to be at work, fully committed and operating at maximum capacity. This article gives some tips from Yves Morieux’s Ted Talk. His theme is simplification, which resonates with me. Watch the original speech.