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Another good Customer Service experience

I like to recognize when companies give service. Have you ever tasted Walkerswood products? They are divine! I used to buy another brand of Jerk Seasoning until a friend said “Walkerswood is the best” and she was right. Their Solomon Gundy has the best consistency I have tasted. Imagine my anxiety when on my last trip to Jamaica, there was none available in any of the supermarkets I had tried….and I had been to several.

Delicious Herring Paste

Delicious Herring Paste

Company websites are famous for having  ‘Contact Us’ being unmanned. I sent a message anyway.  Did I sound desperate enough?

Good day,
I just called your office to say I have been to 4 supermarkets this week. Losushans,  Welcome, Sovereign and Superplus.  Is there a problem with the supply? None anywhete.  I am leaving the island on Monday and would love to get some without having to come to Beechwood Avenue.

This was sent 3 days before my departure. I was not hopeful. And then, within 17 minutes, my email notification went off that Sean Garbutt had sent me an email.

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