If you are receiving more guest complaints than you would care to, Michelle can help to reduce these with customized solutions to your problems.
Having managed all operational areas of hotels (Front Office, Food & Beverage, Housekeeping), Michelle is able to quickly grasp key procedures in order to suggest improvements to the systems and procedures your hotel is using.
In addition, if you are a small to medium size hotel owner and are unable to employ a full time Human Resource & Training Manager, Michelle can be retained on a short term basis to review your existing Human Resource and Training systems. As your success is of utmost importance to Michelle, she makes herself available for online consultation even after the project has ended.
With a small investment, small to medium size hotels can gain sizable rewards from improvement to their customer service delivery and operational systems.