Welcome!

Customized Solutions & Training, For Excellence

Service Training Consultants assists small and medium sized businesses across many industries in the Caribbean to achieve their service – and ultimately – business objectives. Our clients have included hotels, restaurants, lawyers and dentists. 

Led by Michelle L. McDonald, whose customer service and people management expertise was developed in the Hospitality industry in the Caribbean and the United Kingdom, companies will benefit from Michelle’s targeted approach to solving service problems as well as setting up or revising a system for managing employee performance.

Passionate about Workforce Development, Michelle is able to work with clients throughout the Caribbean to customize solutions which will meet their needs and improve their service and human resource development goals. These include, but are not limited to, training and employee development activities in a wide variety of topics, as well as revisions to systems and procedures.

We would love to hear how we can work with you to achieve your service objectives and therefore delight your customers.